The Pro Photo Business Forum

Do you find yourself overwhelmed with ideas and thoughts about how to market, promote, organize, run, or otherwise manage your business?  Have you struggled to find a way to keep track of your thoughts or creative ideas because you forget about them?  If so, you may be a lot like me, and I’d like to share how I handle my overactive stream of consciousness thinking.

Several years ago, I was walking through an office store and I noticed that whiteboards were on sale.  At the time, I was a full-time student and saw the value of having my own whiteboard to work on while during homework and such.

So, fast forward a few years.  We move into our new studio last year and in December I decided to bring out the ‘ol whiteboard.  I cannot say enough about how much that little action of hanging a whiteboard has provided for us.

Here’s how I work it:
So, I’ll be sitting in my office working on something when I get an idea. Or, let’s say I’ve got something business related troubling me.  Or, I’m looking for a new idea for this years bridal shows.   I start by writing the subject of the exploration at the top of the whiteboard: whether it be a topic, or a question.  I then proceed to dump everything in my head onto that board.  I pace. I talk to myself. I write stuff on the board.  I have a 36″ x 48″ whiteboard to fill… so what do I do when it fills? Well, I take a picture of it.

One important note on the way my system works:  I never erase anything from the whiteboard until its been photographed. Including ideas that have been discounted.  I’ll indicate with an “x” or a strikethrough that its not a good idea. But, when I go back to review what we have discussed I want to be able to see the good ideas & the bad ones.  I have a visual memory of our discussion.

On my computer, I have a folder labeled “whiteboard” where I keep the pictures of our whiteboard sessions organized by date and subject. I have pulled them up and reviewed them several times, whenever a topic or discussion was rehashed.  Or, if I needed to simply reference something we had explored.

In the photograph I’ve included, the topic was: “What to we have & how are we using it?”  In other words, I wanted to explore how we were promoting our business,  where we could do better, and what was missing.  You can see that it is very stream of consciousness writing.  I scribble as I think.  Some of the things we use regularly, some we deemed to be ineffective.

All in all, the best thing about having a whiteboard is being able to explore concepts and new ideas from beginning to end and having a way to document them.  I call it “Whiteboard Marketing” because some of our greatest and most successful marketing ideas have been products of whiteboard thought sessions. It has saved us thousands in costly marketing errors and created thousands in the ability to see an idea all the way through.  I would encourage everyone to go forth and scribble!

Let’s face it. Just about everyone out there is on Facebook. According to Facebook, roughly 45 million users log on every day in the United States. Everyone uses Google too though. So what makes Facebook so much more powerful? Connectedness. In a Big Brother-ish way, Facebook knows virtually everything about you. While Google can make good guesses about you based on your searches, you’ve actively told Facebook all kinds of things advertisers want. You’ve revealed your age, education, marital status, interests, and all kinds of other things that can help advertisers find you. Not only that, you’re linked to all your friends through updates, news feeds, tagging, and more. Facebook connects people in a way no other website ever has. While it’s a great tool for finding old friends, it’s an even better tool for helping photographers find new clients.

Facebook Ads for Photographers

One of the most powerful ways Facebook can aid photographers in connecting to potential clients is through ads. Unlike Google AdSense which requires you to pay for certain keywords, you pay for placement or clicks for a set of parameters in the user’s profile on Facebook. This allows you to target people who aren’t looking for wedding photographers. You can get your foot in the door before they even begin researching photographers.

Wedding photographers can easily target soon-to-be-brides who will likely be the type of client they’re looking for. On Google AdSense, when someone searches for “New Jersey Wedding Photographer” Google has no idea whether it’s a client or whether it’s just another photographer researching the competition and spending your ad budget. Neither does it know whether the person is looking for a $500 wedding photographer or a $5000 wedding photographer. But with Facebook, you can target women in 20 surrounding towns from 25-40 who have graduated from college. This type of person is likely to have a larger budget.

Senior portrait photographers can seek out married women from 40-55, the group most likely to have children graduating from high school. You can have ads appear for people on their birthdays offering them a birthday discount. The possibilities are truly endless. With Facebook ads, you can target the clients you want to find at the price you think they’re worth.

Facebook Fan Pages for Photographers

You don’t necessarily have to spend money to be a successful Facebook marketer. Facebook allows businesses to create a fan page for free. There you’ll have your own dedicated space to post photos, updates, and more. You can offer your fans exclusive discounts, keep them up to date on studio promotions, and much more. But where your fan page can really become powerful is when you start adding photos.

Facebook Photos for Photographers

Photos are arguably the most powerful way for photographers to use Facebook. Tagging allows us to get our photos from an event or portrait session seen by all the attendees and friends of the client. It’s basically free advertising. As easy as this is, many photographers are missing out on the opportunity by making a few fundamental mistakes.

The dos and don’ts of posting photos on Facebook:

Do:

• Watermark your photos with your studio name and website. In the event people choose to steal your photos, at least you’ll have your name and site on them. Don’t make the watermark too obtrusive, or people won’t want to look at the photos. Don’t make it too discrete either, or it might as well not be there.
• Upload the photos to your studio’s fan page. It should be easy for the viewer to navigate back to a page with your branded with your logo along with your phone number and website. A fan page has all of this.
• Shrink your photos to 604 pixels on the longest side. Facebook currently displays photos at a resolution of 604px on the longest side. If you resize your shots on your computer, although Facebook will still re-compress them, in my experience they will look better.
• Send the link to your client
• Ask that the client tag all people in the photos. This is key. This will ensure that everyone who attended an event will see the photos.

If you do all those things, you’ll be able to sit back and watch the comments, like, fans, and eventually clients stream in. But be careful not to make a couple of simple mistakes that could lessen your chances at winning new clients.

Don’t:

• Post your photos without watermarks. You’re just asking for them to be copied. When they are, they’ll be of no value to you without your branding.
• Upload your photos to your personal Facebook profile. This makes it difficult to find your business information.
• Send small JPEGs to the client and allow them to upload the photos to Facebook. Now no one can find your fan page. You will also not have control of the photos your client posts, whereas you can delete inappropriate comments and resolve other issues on your own photos.

That’s really all there is to it. With a small investment of money for ads and time to create a fan page and begin uploading your shoots, you can begin taking advantage of the tremendous opportunity Facebook provides photographers to reach out to potential clients.

You need to set a good foundation before you start to attract prospects to your front door. Before you place your first ad announcing your services, or even if you are already advertising, you must have in place a system to track the results of your advertising, otherwise you could be throwing your money away.

You must be able to calculate if your actions are efficient or not.  When people say their advertising is working, they generally just know that they are receiving calls and booking weddings.  You must know more than this.

You must know if your marketing is efficient or not.  The best way to give yourself the answer to this question is through the use of statistics. As a business owner that wants to succeed, you have a responsibility to track the statistics of your business. Through marketing you begin to attract individuals to your business. These individuals are inquiries. Where did your inquiries find your contact information?  How many of your inquiries did you convert into consultations? How many of these consultations did you convert into paying customers? Out of these paying customers, how many of these paying customers have done business with you a second time?

The answers to these questions will show you where you’re the least efficient. If you see that you’re only converting 10% of the inquiries you receive into consultations, and 90% of the consultations you have are converted into paying customers, then you know you must change the language you use when answering your phone or replying to people inquiring about your services via e-mail.

Tracking each and every inquiry will also tell you where your paid advertising is failing or succeeding.  For instance, I know that the advertising I paid for in Premier Bride Magazine did very well for me.  That’s one of my images on cover displayed to the left.

You don’t need to really focus on the ads that are doing the best, until you have addressed the ones that are doing the worst.  Your goal should be to find out the “cost per lead” for each of the ads you have purchased. For example, if you paid $1000 for an ad somewhere, and you received 10 phone calls from that ad, your cost per lead is $100. Being able to find your cost per lead for each of your paid ads is essential to becoming more efficient.  This information will allow you to make educated decisions when the contracts for your current ads expire.  You will know which ads to keep, and which to drop.

Or you may decide to change the language in one ad to see if you can create different results.  Or you may decide to take the money from one ad and use it to increase the size of another ad.  But if you don’t have a system in place that allows you to track your cost per lead, then you’re just shooting in the dark, and wasting your money and time, and that’s inefficient.

Tracking your results will help to keep you on track.

I often get asked what the difference is between advertising and sales.  For some, it can be a blurry line, however there is a really simple way to classify your actions as one or the other.

Anytime you are in direct communication with a prospect, inquiry or client you are in an act of sales.  Yes, a magazine ad communicates, but to the masses.  When you are replying to an initial email, or answer your phone, or meet face to face, from the first word you are selling.  Indeed, from the first second a prospect looks at you, you are selling.

If you noticed above I listed direct communication with clients as well as inquiries.  Through marketing and sales past clients can be converted into repeat clients.  Happy clients want to be converted into repeat clients.  To accomplish this, start a newsletter.  A newsletter acts as a marketing tool to convert past clients into repeat clients through its ability to start a new direct communication with a past client.

You must be able to calculate the efficiency of your advertising efforts. When wedding photographers say their advertising is working, they generally just know that they are receiving calls and booking weddings. You must know more than this.

You must know if your marketing is efficient or not. The best way to give yourself the answer to this question is through the use of statistics. As a business owner that wants to succeed, you have a responsibility to track the statistics of your business. Through marketing you begin to attract individuals to your business. These individuals are inquiries, and you must ask each inquiry one basic question in order to create the statistics you need:

How did you hear about us?

Keep track of the following after your initial contact with your inquiry:

1. How many of your inquiries did you convert into consultations?
2. How many of these consultations did you convert into paying customers?
3. How many of your paying customers have you converted into repeat customers?

The answers to these questions will show you where you are the least efficient. If you see that you are only converting 10% of the inquiries you receive into consultations and 90% of the consultations you have are converted into paying customers, you know you must change the language used when answering your phone or replying to people inquiring about your services via email.

Tracking each and every inquiry will also tell you where your paid advertising is failing or succeeding. You do not need to focus on the ads that are doing the best until you have addressed the ones that are doing the worst.

You should be able to find out the “cost per lead” for each of the ads you have purchased. For example, if you paid $1000 for an ad somewhere and you received 10 phone calls from that ad, your cost per lead is $100. Think of it this way, when that phone rings, you are spending $100.

Being able to find your cost per lead for each of your paid ads is essential to becoming more efficient. This information will allow you to make educated decisions when the contracts for your ads expire. You will know which ads to keep and which to drop. You may decide to change the language in one ad to see if you can create different results. You may decide to take the money from one ad and use it to increase the size of another ad that is working better. If you do not have a system in place allowing you to track your cost per lead, you are just shooting in the dark, wasting your money and time. That is inefficient.

This next point is important. If you do decide to change an element in your weakest advertisement, make sure you only change one thing at a time. In the long run, this will give you clearer understanding as to whether or not the changes you have made are working. If you change too much all at once, you have no idea what specific alteration created the change, good or bad, and it will be harder for you to repeat the action in the future.