Pro Photo Business Forum

As a wedding and portrait photographer, especially if you are just starting out, you want to make sure that you have a long tail.

Your tail is also your product line.  How many items do you offer to your clients?  For most wedding photographers, their tail consists of their time, an online gallery, and wedding albums.

Extend your product line, and watch your profits grow.  After all, your clients are talking with you because they want to spend money with you.  It is your job to continually be offering products until your client says “no”.

More than likely you are offering Engagement and Bridal sessions.  Do you offer a frame with each and every portrait you sell?

Do you offer three to four different lines of wedding albums?  One line of wedding album can be more expensive than the other.

Do you offer different finishing options for your finished portraits?

Do you offer studio versus outdoor portrait sessions?

When was the last time you offered a parent album to the Groom’s family, and not just the Bride’s family?

And, as an extreme way to extend your tail, you can offer honeymoon photography!  Make sure to attend one of our workshops if you are interested in learning more about how to get started with honeymoon photography.

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
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Houston Wedding Photographer, Aric Hoek

The Business of Marketing your Business

Written By: Houston Wedding Photographer Scott Villalobos

It’s a short yet not so simple statement, infact it’s probably the most complicated aspect of any business and it is especially true of photography. Fact of the matter is it’s probably the first thing that came to mind after I decided to become a professional photographer. How in the world would I make any money with my photography and who would buy it? There is no shortage of information on this topic, to be sure, but with good reason.  If you’ve found yourself struggling in the current economic climate or worse are just starting out in the current economic climate you will benefit by reading the rest of this article.

Identifying the problem – this is easy. You either need to bring in clientele or you need to bring in MORE clientele. Simple right? Not so much. You need to make sales to those clients. Before I go any further I need to give credit where credit is due, many of the ideas I’m about to expound upon are merely the arthritic echoes of those who have come before me.

There is an old proverb which holds true for every aspect of life, and for the sake of this article I’m going to apply it to the business of wedding photography. “There is salvation in the multitude of counselors.“ – Proverbs 11:14. That being said, in my meanderings across the information super highway I have encountered some profoundly interesting personages with much to say on the subject of marketing and success. Rick Brewer is one and his website, getmorebrides.com, is dedicated to the marketing aspects of wedding photography. Another would be Keith Lee of American Retail Supply, Denis Reggie of, well, Denis Reggie, and finally Mark Victor Hansen – coauthor of Chicken Soup for the Soul.

Now that I’ve mentioned the above I can say the following with unobstructed clarity – FOCUS PEOPLE! Over the top, maybe, but keep reading you’ll get the point in a minute. Focus is essential to becoming successful. I like this statement because we are, after all, photographers and we understand how important focus is to our images. However we’re not talking about taking pictures here, we’re talking about bringing business through our doors. So lets focus our imaginary cameras on the inevitable fact that you must become your biggest cheerleader, the star quarterback, the great American hero within.

If you were asked what business you’re in how would you answer? Your first response might be something wild like; oh I don’t know – wedding photography… And this is where you’d be wrong. The correct answer if you want your business to be successful would be the business of “marketing” your photography business”. This is why you must be you’re your biggest cheerleader. Who else cares as much about your business as you do? Who else is going to put in the blood sweat and tears that you do? Who else besides you is willing to sink all that cold hard cash into your baby while its still in diapers? Nada…

So this is where focus really comes into play. All the talent in the world doesn’t mean squat if you can’t make a sale, and you can’t make a sale unless you can attract customers. It’s a lot like fishing; you won’t ever catch fish in a lake where there are no fish. So move to a lake that not only has fish, but also the type of fish you want to attract.

One way to attract the right clientele is by getting people to advertise for you. I recently shot a wedding at an amazing venue, a venue that attracts the type of clientele that I wish to work for. I was invited to send them an album from the shoot and they in turn would show that album to their potential clients. Two great things are happening here. 1.) I’m getting great referrals from an amazing venue to people that can afford me. And 2.) I’m not competing with the 509 other wedding photographers that show up in the Google search for Houston Wedding Photographers. These are qualified leads that are interested not just in wedding photography, but in me personally.

Here’s a well-kept secret that you should already know but that bears saying for those of you who are unaware of it. If you’re not on page one in the web search engine you might as well not exist. Potential customers rarely go past page one when searching for a product or service.  (This is a whole other topic so let’s not go there for now.)

Save yourself allot of frustration and money and make sure that you market to a targeted, qualified audience. Set clearly defined, realistic, short and long term goals for yourself and have them written down somewhere you will see them every day. Think about those goals every day and figure out how to achieve them progressively. You might even write them down on the back of a business card and put them in your wallet to look at during the day. Meet with and befriend people who can help you achieve your goals, weather they be with venues or organizations that cater to the clientele you wish to attract.

Remember Newton’s third law of physics. “For every action there is an equal and opposite reaction.” This law applies to the business of marketing your business. If you’re not exerting force or action there can be no reaction. Force yourself into action. However resistant you are to the idea of marketing, learn to embrace it and it will embrace you. But remember marketing is a process not an event, it doesn’t happen overnight, it may be months before you see results. Think of it as planting seeds, sooner or later something’s bound to grow. Plan now to succeed in the future.

Avoid negative people and negative thinking at all cost. There are no positive side effects to negativity. Instead direct that thinking into creativity. Seek out positive, creative, successful people and allow your thinking to imitate there’s. Be like Thomas Edison when a young reporter who boldly asked if he felt like a failure interviewed him and if he thought he should just give up. Perplexed, Edison replied, “Young man, why would I feel like a failure? And why would I ever give up? I now know definitively over 9,000 ways that an electric light bulb will not work. Success is almost in my grasp.” And shortly after that Edison invented the light bulb. He did not allow negative people to prevent him from attaining his goal and neither should we.

You are 100% responsible for your results. Evaluate yourself from a third person standpoint. Imagine that you’re evaluating a paid employee. Would you be happy with your results? Do you show up for work on time? Do you go the extra mile and are you creative and innovative? Are you bringing in sales or are you unknowingly pushing them away. Take a good hard look in the mirror and be honest with yourself. If you were working for someone else would your job be in jeopardy?

Brides are a lot like Gazelle. If you’ve ever watched animal planet you’ve seen Cheetah stalking Gazelle. Oh occasionally you will see a Gazelle wondering about the tall grass paying no attention to the Cheetah hiding in the tall grass only a few feet away, that never works out well for the Gazelle, but for the most part Gazelle are somewhat paranoid because they know that there are Cheetah near by and they know that Cheetah eat Gazelle. So they tip toe around looking for grass to eat, but they never take their eyes off the tall grass and they are always ready to bolt at the first sign of danger.

Brides are much the same, they are ready to bolt at the first sign of danger, but what are the signs of danger to a bride? There are many, but one of the biggest is when a photographer won’t let them speak. It may be totally unintentional, the photographer may just be really excited to be selling to a bride and telling her all about his new gear or his – dare I say it – photojournalistic approach.  And really there’s nothing wrong with that, nothing that is unless the bride wants to say something and you don’t give her the chance. This is like spots moving among the tall grass to the potential bride. She could care less about your dual digic IV processor or the difference between L series and consumer grade glass. All she’s hearing is that you don’t care about what she has to say. You may not even notice it, but her eye’s have glassed over, she’s checking her watch and is wondering about the studio she passed on the way to see you.

Learn when to speak and when to keep silent and listen. Really pay attention to what your bride is saying and respond positively. Learn what works and what doesn’t. Learn to put out the right message, and learn how to shorten the process by understanding the process in which brides buy. If at all possible never ever say no to a bride. Saying no to a bride is like saying no to opportunity. You never know what good things might happen by saying yes.  Don’t believe me, go out and rent “Yesman” staring Jim Carrey. Although the movie may be an over dramatized example the principle still applies.

Ultimately you want to dig your well before the drought comes, plant your seeds before the harvest has arrived. By doing the marketing you will ensure your continued success. And when the inevitable disappointments come look at them like Thomas Edison. Not as failures but as learning experiences of how not to market your business. In the end you will become what you think about becoming if, and only if, you put those thoughts into actions.

Houston Wedding and Portrait Photographer - Scott Villalobos www.rsvpstudios.com

Let’s face it. Just about everyone out there is on Facebook. According to Facebook, roughly 45 million users log on every day in the United States. Everyone uses Google too though. So what makes Facebook so much more powerful? Connectedness. In a Big Brother-ish way, Facebook knows virtually everything about you. While Google can make good guesses about you based on your searches, you’ve actively told Facebook all kinds of things advertisers want. You’ve revealed your age, education, marital status, interests, and all kinds of other things that can help advertisers find you. Not only that, you’re linked to all your friends through updates, news feeds, tagging, and more. Facebook connects people in a way no other website ever has. While it’s a great tool for finding old friends, it’s an even better tool for helping photographers find new clients.

Facebook Ads for Photographers

One of the most powerful ways Facebook can aid photographers in connecting to potential clients is through ads. Unlike Google AdSense which requires you to pay for certain keywords, you pay for placement or clicks for a set of parameters in the user’s profile on Facebook. This allows you to target people who aren’t looking for wedding photographers. You can get your foot in the door before they even begin researching photographers.

Wedding photographers can easily target soon-to-be-brides who will likely be the type of client they’re looking for. On Google AdSense, when someone searches for “New Jersey Wedding Photographer” Google has no idea whether it’s a client or whether it’s just another photographer researching the competition and spending your ad budget. Neither does it know whether the person is looking for a $500 wedding photographer or a $5000 wedding photographer. But with Facebook, you can target women in 20 surrounding towns from 25-40 who have graduated from college. This type of person is likely to have a larger budget.

Senior portrait photographers can seek out married women from 40-55, the group most likely to have children graduating from high school. You can have ads appear for people on their birthdays offering them a birthday discount. The possibilities are truly endless. With Facebook ads, you can target the clients you want to find at the price you think they’re worth.

Facebook Fan Pages for Photographers

You don’t necessarily have to spend money to be a successful Facebook marketer. Facebook allows businesses to create a fan page for free. There you’ll have your own dedicated space to post photos, updates, and more. You can offer your fans exclusive discounts, keep them up to date on studio promotions, and much more. But where your fan page can really become powerful is when you start adding photos.

Facebook Photos for Photographers

Photos are arguably the most powerful way for photographers to use Facebook. Tagging allows us to get our photos from an event or portrait session seen by all the attendees and friends of the client. It’s basically free advertising. As easy as this is, many photographers are missing out on the opportunity by making a few fundamental mistakes.

The dos and don’ts of posting photos on Facebook:

Do:

• Watermark your photos with your studio name and website. In the event people choose to steal your photos, at least you’ll have your name and site on them. Don’t make the watermark too obtrusive, or people won’t want to look at the photos. Don’t make it too discrete either, or it might as well not be there.
• Upload the photos to your studio’s fan page. It should be easy for the viewer to navigate back to a page with your branded with your logo along with your phone number and website. A fan page has all of this.
• Shrink your photos to 604 pixels on the longest side. Facebook currently displays photos at a resolution of 604px on the longest side. If you resize your shots on your computer, although Facebook will still re-compress them, in my experience they will look better.
• Send the link to your client
• Ask that the client tag all people in the photos. This is key. This will ensure that everyone who attended an event will see the photos.

If you do all those things, you’ll be able to sit back and watch the comments, like, fans, and eventually clients stream in. But be careful not to make a couple of simple mistakes that could lessen your chances at winning new clients.

Don’t:

• Post your photos without watermarks. You’re just asking for them to be copied. When they are, they’ll be of no value to you without your branding.
• Upload your photos to your personal Facebook profile. This makes it difficult to find your business information.
• Send small JPEGs to the client and allow them to upload the photos to Facebook. Now no one can find your fan page. You will also not have control of the photos your client posts, whereas you can delete inappropriate comments and resolve other issues on your own photos.

That’s really all there is to it. With a small investment of money for ads and time to create a fan page and begin uploading your shoots, you can begin taking advantage of the tremendous opportunity Facebook provides photographers to reach out to potential clients.

Ben Drucker
PPBF Contributing Writer
Maplewood Event and Portrait Photographer: Ben Drucker Photography

Welcome to the first of an ongoing series of articles about albums for the professional photographer. In this article we will examine the album as a professional value added product. Not just being a material object, the album is another way for your client to have an emotional re-connection to his or her event or moment. Sure, photos will be framed and hung on the wall and there may be a DVD; but unlike these, the album is a treasure to be viewed at one’s own pace. The experience will be an amazing and visceral time. The reason for this impact is that an album is an emotional, artistic and unique platform for photo presentation. It will become a family treasure, a keepsake allowing your client the ability to relive the moment in a stylish and personal way. Most importantly, your client has the ability to bring it anywhere he or she goes. This is what we call mobile marketing.

These are your images that your client will be showing off to everyone she or he knows. With your studio logo and contact info placed strategically into the design on the last page, your work will receive attention and be known as yours by your client’s family, friends and acquaintances. This is a key feature and benefit of adding an album to any package or making it a hot item that your client cannot ignore. An album also allows all kinds of different marketing purposes by getting it to your vendors and by displaying it in the studio so it will highlight and showcase your business and your best images. Beyond marketing purposes, an album is another avenue for studio branding. With an album, you get another chance to show off your style to your potential and current clients. So by adding an album to your current package you are increasing the importance to your package and increasing your earning potential. By offering an album, in a package or a la carte, you are offering another product that helps you, as a professional photographer, stand above all the amateurs and prosumers trying to undercut your business. This is especially true when you offer an album product from a professional album company like Forbeyon.

Through product differentiation, an album is an exciting and unique value added product that allows your client another way to view his or her pictures and reconnect with his or her event or moment. The album is also a professional product that increases your earning potential, differentiates you from the prosumer market, heightens your studio branding, lets you stand out from the other photographers and can be your strongest marketing tool. See your studio take off in this changing economy by adding this wonderful product into your product and service lineup. Next time we will be talking about image selection and how it relates back to the album as a professional value added product.

Jay Michael Stevens
Forbeyon's Customer Care Manager
Forbeyon is the photographer's sole album destination
Find us at:
website: www.forbeyon.com
twitter: http://twitter.com/Forbeyon
facebook: http://www.facebook.com/pages/Forbeyon-Inc/92723162750

I have a saying, “100% of the photographs I do not take, will not sell.” So it stands to say that the more photographs I take the more opportunity I give myself. Wedding photographers have always known this to be true, which is why over time we’ve seen an evolution of what we offer our clients as final products.

Today I’m going to share with you a radical idea.

Honeymoon photography. I know at first it sounds like a crazy idea, but why not take a few minutes and read a bit further.

I don’t know who the first wedding photographer was, but you can bet that his or her first photographs were of the ceremony. And one can easily assume that wedding photographers soon after expanded their services to include the reception as well. From there came the Bridal session, and then the engagement The session.

One would think that with the natural progression of things, after adding first the reception then both the bridal and engagement portraits, that adding honeymoon photography would be next. But it would seem that this is not the case.

As it turns out, the industry of wedding photography skipped the natural progression and invented a completely new product, which is spread through most of the country. The day after sessions and trash the dress sessions have become an overnight fad. And why is this? My guess is that the mere thought of offering honeymoon photography to our clients seems so utterly impossible to sell that we had to add a completely new product so we can create more images to sell tour clients.

So I say now is the time to start offering honeymoon photography tour clients. It’s the final frontier for wedding photographers. It’s the next step. It’s the next thing we can offer that will allow us to take more photographs of our clients to provide us with more opportunity to sell additional images.

Join the Pro Photo Business Forum and lets discuss how to make this happen for your photography studio.

Examples of my honeymoon photography can be found on my site at http://www.solarisstudios.com 90% of the images that you see which are destination images were taken on my client’s honeymoons.

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
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Houston Wedding Photographer, Aric Hoek

Some have said that the written word is the most powerful force in our universe.  I have been, and always will be, searching for the right language to use when replying to people who contact me about my wedding photography services.

The first words you use to reply to a prospect will communicate volumes to the reader/listener.  Immediately they will instill trust and confidence in you, or they won’t.  Indeed, the words you choose will be pivotal on your success.  Your words can produce a sale, or leave you dumbfounded, thinking to yourself “why did I say that?”  Your words can leave you questioning yourself for days to come, wondering what it was you said that caused your prospect never to call you back, or caused them to reserve your services.

I often ask myself what the sequence of words are that I can use which will cause a prospect to book my services right then and there?  I believe those words exist.  I also believe that those words are different for each and every prospect that comes through my door.

Trying to find the right words to illicit a response is not trickery.  The people that take the time to contact or visit with me want to spend their money on the services I offer.  It is up to me to educate the prospect as to why they should spend their money with me, as opposed to a fictitious photographer who has a business next door and charges the same price that I charge.  It is my responsibility to sell my services to the best of my ability, without being misleading or obnoxious.

As photographers, we are extremely lucky, because our images can speak for us.  There are times when I find that talking less is more, and letting my images talk for me can say volumes.

I will forever continue my education on the use of language.  It’s one of my favorite things.

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
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Houston Wedding Photographer, Aric Hoek

As a wedding photographer, I like to have what I call wow products to show my potential clients when they come into the studio for a consultation.

When a potential client visits my show room, everything is in its place. Things look, smell and feel right. The stage is set for a presentation.

At the end of the presentation, I present my clients with my wow products, the first of which is Honeymoon Photography. In order to make the presentation of this wow product more memorable, this product is displayed in some of the most unique wedding albums I can find.

By presenting the product in this manner I accomplish many different goals.

1. When the prospect leaves they are sure to remember my studio and their experience.
2. The most important accomplishment is the fact that I have given myself an opportunity to sell my largest product. You can’t sell it if you don’t show it.
3. Even if the client doesn’t invest in the option for honeymoon photography, they still know that there is an upper level of wedding albums available to them.
4. A higher end of wedding albums makes the rest of my wedding albums look that much more affordable.

Wow products are so important when you a wedding photographer. It’s coming up with the idea of what those wow products should be that is so difficult.

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
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Houston Wedding Photographer, Aric Hoek

I often get asked what the difference is between advertising and sales.  For some, it can be a blurry line, however there is a really simple way to classify your actions as one or the other.

Anytime you are in direct communication with a prospect, inquiry or client you are in an act of sales.  Yes, a magazine ad communicates, but to the masses.  When you are replying to an initial email, or answer your phone, or meet face to face, from the first word you are selling.  Indeed, from the first second a prospect looks at you, you are selling.

If you noticed above I listed direct communication with clients as well as inquiries.  Through marketing and sales past clients can be converted into repeat clients.  Happy clients want to be converted into repeat clients.  To accomplish this, start a newsletter.  A newsletter acts as a marketing tool to convert past clients into repeat clients through its ability to start a new direct communication with a past client.

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
Join The Pro Photo Business Forum
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Houston Wedding Photographer, Aric Hoek

As a wedding photographer, one of my most popular products that I sell is my time. What do you do when you are at an event, contracted for a start and end time of your services, your time runs out but the event isn’t over?

I photograph a clock. In this case, my iPhone.

Photographing a clock is proof that after that particular shot you were shooting on overtime for your clients and you can charge accordingly.

I never approach a client during an event to let them know that their time has run out, I simply ask if there are any additional images they would like me to create before I go. If you do not have the opportunity to talk to your clients, then you have a choice. You can leave as contracted, or you can stay and continue shooting.

If you stay and continue shooting then you give yourself opportunity for additional sales. You can show your clients the additional images, and perhaps they will want to purchase them. Your clients may also want to only purchase a portion of your extra images. My policy is to sell the first image equivalent to the amount of overtime I worked, and the rest are free.

For many wedding photographers, selling parent albums can be a difficult task. Most customers today are satisfied with an online gallery and a DVD of their wedding day images. This makes the sale of a wedding album a luxury product on top of another luxury product. The sale of a parent album is then a sale of a luxury product, on top of a luxury product, on top of a luxury product.

As a wedding photographer, one of your jobs in selling your services is to continually suggest the sale of your products until you hear the word no. More often than not, the offering of a parent album is where you will hit the “No” barrier.

Appeal to the couple. Suggest that the purchase of a parent album for both sets of parents would be a great way to say, “Thanks for everything.” Offer the sale of the second parent album at a slight discount from the first.

Wedding photographers that have a physical sales room have an advantage. When the wedding is over and you have processed the client’s images, offer to show the results as a slide show at your studio, making sure to have both sets of parents attend. Have sample parent albums in clear view next to the slide show and sitting in front of the parents as they sit to view the slide show.

Making sure to acquire the physical and email addresses for both sets of parents at the time your clients reserve your services is essential to selling parent albums. If your clients have purchased an online gallery of their wedding day images, make sure to include a time sensitive discount for the purchase of a parent album when emailing the password to access their private online gallery. More than likely you will fail to make the sale if you email this time sensitive discount to the couple and not to the parents directly. Do not give up. Deliver the time sensitive discount again when mailing the parent DVDs directly to the parents.