Pro Photo Business Forum

Are you thinking about building your first photography studio?  One of the things that should be running through your head is how much it will cost you to keep the studio open every month, and additionally will the figure you come up with be less than what you make each month.

It’s a tough question to answer as you have no idea how much money you will be making once your studio doors open.  So, I would like to offer a different way for you to think.

Break things down into 16×20s.  Here at Solaris Studios, we sell our 16×20s for $500.  Knowing this, we ask ourselves how many 16×20 portraits do we need to sell each month to achieve our goals.

By thinking this way I find it keeps everything in perspective and much more manageable.  Our rent in our current location is $1500, or three 16×20s.

Knowing this, I make sure that all the wedding packages we sell come with a bridal and engagement session giving us at least two chances to sell each client a 16×20 portrait.

What new camera would you like to purchase?  How many 16×20s will you have to sell to achieve the camera?  How can you sell that many 16×20 portraits within one month?

Think in 16×20s.

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
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Houston Wedding Photographer, Aric Hoek

I’ve been using ShootQ now for about two months, and I am absolutely hooked.

ShootQ is a tool made especially for photographers to manage their studio. It was created by photographers that know the difficulty of managing a studio while trying to concentrate on their core business of photography. It’s a web based system that works like a software program on a business computer. This system organizes work flow from the first client interest phone call all the way through until the customer receives the ordered photography and completes payment. It’s a great tool to have for any professional photographer and works very well for wedding events.

This studio management tool will be able to follow a client from their first phone call through their whole process of working with a particular photography studio. It allows the photographer to enter in information in one area instead of having interest books, appointment books, billing lists, and calendars to keep up with. ShootQ even sends reminders of when a customer needs to be billed which is an advantage from trying to remember or keep organized records on paper. A professional photographer can spend more of their time on what they do best, taking portraits of people.

The system gives reminders of what a photographer needs to do next, which is very helpful when trying to keep up with the wedding production and to keep the important client, the bride, content and feeling secure and informed.

With ShootQ, less time is spent on the administrative side.  Foe me, the studio management system acts as an extra employe. Furthermore, some photographers lose money by not billing on time or following up to receive earned payments. Cash flow is the name of the game, and ShootQ keeps me on track and allows me to see  a projected cash flow for the entire year.  My photography studio runs so smoothly using this tool that the photographer’s life will have more quality and their clients will feel as though they are working with a well managed business. Many photographers get work by way of word of mouth and having clients happy will prompt them to distribute a studio’s name.

Multiple members of The Pro Photo Business Forum are now using ShootQ, and we have begun a forum which will allow the sharing of custom workflows.  Come and join us!

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
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Houston Wedding Photographer, Aric Hoek

The Business of Marketing your Business

Written By: Houston Wedding Photographer Scott Villalobos

It’s a short yet not so simple statement, infact it’s probably the most complicated aspect of any business and it is especially true of photography. Fact of the matter is it’s probably the first thing that came to mind after I decided to become a professional photographer. How in the world would I make any money with my photography and who would buy it? There is no shortage of information on this topic, to be sure, but with good reason.  If you’ve found yourself struggling in the current economic climate or worse are just starting out in the current economic climate you will benefit by reading the rest of this article.

Identifying the problem – this is easy. You either need to bring in clientele or you need to bring in MORE clientele. Simple right? Not so much. You need to make sales to those clients. Before I go any further I need to give credit where credit is due, many of the ideas I’m about to expound upon are merely the arthritic echoes of those who have come before me.

There is an old proverb which holds true for every aspect of life, and for the sake of this article I’m going to apply it to the business of wedding photography. “There is salvation in the multitude of counselors.“ – Proverbs 11:14. That being said, in my meanderings across the information super highway I have encountered some profoundly interesting personages with much to say on the subject of marketing and success. Rick Brewer is one and his website, getmorebrides.com, is dedicated to the marketing aspects of wedding photography. Another would be Keith Lee of American Retail Supply, Denis Reggie of, well, Denis Reggie, and finally Mark Victor Hansen – coauthor of Chicken Soup for the Soul.

Now that I’ve mentioned the above I can say the following with unobstructed clarity – FOCUS PEOPLE! Over the top, maybe, but keep reading you’ll get the point in a minute. Focus is essential to becoming successful. I like this statement because we are, after all, photographers and we understand how important focus is to our images. However we’re not talking about taking pictures here, we’re talking about bringing business through our doors. So lets focus our imaginary cameras on the inevitable fact that you must become your biggest cheerleader, the star quarterback, the great American hero within.

If you were asked what business you’re in how would you answer? Your first response might be something wild like; oh I don’t know – wedding photography… And this is where you’d be wrong. The correct answer if you want your business to be successful would be the business of “marketing” your photography business”. This is why you must be you’re your biggest cheerleader. Who else cares as much about your business as you do? Who else is going to put in the blood sweat and tears that you do? Who else besides you is willing to sink all that cold hard cash into your baby while its still in diapers? Nada…

So this is where focus really comes into play. All the talent in the world doesn’t mean squat if you can’t make a sale, and you can’t make a sale unless you can attract customers. It’s a lot like fishing; you won’t ever catch fish in a lake where there are no fish. So move to a lake that not only has fish, but also the type of fish you want to attract.

One way to attract the right clientele is by getting people to advertise for you. I recently shot a wedding at an amazing venue, a venue that attracts the type of clientele that I wish to work for. I was invited to send them an album from the shoot and they in turn would show that album to their potential clients. Two great things are happening here. 1.) I’m getting great referrals from an amazing venue to people that can afford me. And 2.) I’m not competing with the 509 other wedding photographers that show up in the Google search for Houston Wedding Photographers. These are qualified leads that are interested not just in wedding photography, but in me personally.

Here’s a well-kept secret that you should already know but that bears saying for those of you who are unaware of it. If you’re not on page one in the web search engine you might as well not exist. Potential customers rarely go past page one when searching for a product or service.  (This is a whole other topic so let’s not go there for now.)

Save yourself allot of frustration and money and make sure that you market to a targeted, qualified audience. Set clearly defined, realistic, short and long term goals for yourself and have them written down somewhere you will see them every day. Think about those goals every day and figure out how to achieve them progressively. You might even write them down on the back of a business card and put them in your wallet to look at during the day. Meet with and befriend people who can help you achieve your goals, weather they be with venues or organizations that cater to the clientele you wish to attract.

Remember Newton’s third law of physics. “For every action there is an equal and opposite reaction.” This law applies to the business of marketing your business. If you’re not exerting force or action there can be no reaction. Force yourself into action. However resistant you are to the idea of marketing, learn to embrace it and it will embrace you. But remember marketing is a process not an event, it doesn’t happen overnight, it may be months before you see results. Think of it as planting seeds, sooner or later something’s bound to grow. Plan now to succeed in the future.

Avoid negative people and negative thinking at all cost. There are no positive side effects to negativity. Instead direct that thinking into creativity. Seek out positive, creative, successful people and allow your thinking to imitate there’s. Be like Thomas Edison when a young reporter who boldly asked if he felt like a failure interviewed him and if he thought he should just give up. Perplexed, Edison replied, “Young man, why would I feel like a failure? And why would I ever give up? I now know definitively over 9,000 ways that an electric light bulb will not work. Success is almost in my grasp.” And shortly after that Edison invented the light bulb. He did not allow negative people to prevent him from attaining his goal and neither should we.

You are 100% responsible for your results. Evaluate yourself from a third person standpoint. Imagine that you’re evaluating a paid employee. Would you be happy with your results? Do you show up for work on time? Do you go the extra mile and are you creative and innovative? Are you bringing in sales or are you unknowingly pushing them away. Take a good hard look in the mirror and be honest with yourself. If you were working for someone else would your job be in jeopardy?

Brides are a lot like Gazelle. If you’ve ever watched animal planet you’ve seen Cheetah stalking Gazelle. Oh occasionally you will see a Gazelle wondering about the tall grass paying no attention to the Cheetah hiding in the tall grass only a few feet away, that never works out well for the Gazelle, but for the most part Gazelle are somewhat paranoid because they know that there are Cheetah near by and they know that Cheetah eat Gazelle. So they tip toe around looking for grass to eat, but they never take their eyes off the tall grass and they are always ready to bolt at the first sign of danger.

Brides are much the same, they are ready to bolt at the first sign of danger, but what are the signs of danger to a bride? There are many, but one of the biggest is when a photographer won’t let them speak. It may be totally unintentional, the photographer may just be really excited to be selling to a bride and telling her all about his new gear or his – dare I say it – photojournalistic approach.  And really there’s nothing wrong with that, nothing that is unless the bride wants to say something and you don’t give her the chance. This is like spots moving among the tall grass to the potential bride. She could care less about your dual digic IV processor or the difference between L series and consumer grade glass. All she’s hearing is that you don’t care about what she has to say. You may not even notice it, but her eye’s have glassed over, she’s checking her watch and is wondering about the studio she passed on the way to see you.

Learn when to speak and when to keep silent and listen. Really pay attention to what your bride is saying and respond positively. Learn what works and what doesn’t. Learn to put out the right message, and learn how to shorten the process by understanding the process in which brides buy. If at all possible never ever say no to a bride. Saying no to a bride is like saying no to opportunity. You never know what good things might happen by saying yes.  Don’t believe me, go out and rent “Yesman” staring Jim Carrey. Although the movie may be an over dramatized example the principle still applies.

Ultimately you want to dig your well before the drought comes, plant your seeds before the harvest has arrived. By doing the marketing you will ensure your continued success. And when the inevitable disappointments come look at them like Thomas Edison. Not as failures but as learning experiences of how not to market your business. In the end you will become what you think about becoming if, and only if, you put those thoughts into actions.

Houston Wedding and Portrait Photographer - Scott Villalobos www.rsvpstudios.com

Welcome! In this article we will examine album image selection as a value added service. I’ll preface our conversation by noting that there are many ways to approach image selection, such as letting clients select their album images, and there is no right or wrong way. It is about what works best for you, your business and your clients. The views expressed here are generated from my many conversations with photographers over the years.

Furthering the thinking from my last article, which can be found by clicking here, leads me to an organic conclusion that image selection is a value added service you provide for your clients. It will add more value and prestige to your business that ends with a high level of customer satisfaction, which in turn leads to an increased bottom line. To achieve that end result, keep the album as a treasured item for your client and a mobile marketing piece for you, the selected images must be a limited amount of THE BEST OF THE BEST.

Your clients picked you for their photography needs! They truly paid for your art, products and services. Consider these questions; does the typical bride know how to pick out a limited number of your best pictures to produce the most amazing album possible? Is the groom going to be able to help her? Are they going to consider how the images will look on the page? Will they be overwhelmed trying to decide between the pictures you show them? Will they want so many images that you will have to make a collage page? Will a collage page highlight your photographic art? Will a page like that actually be dramatic enough to capture their moment? Is she going to want to slide in pictures from a friend’s point and shoot? How much time will you spend retouching all these images for them?

With a limited amount of your best pictures you are making your album designing experience better. This is because you will not have to retouch “x” number of images, and you will also be able to deliver a higher quality album for them in a quick turnaround time. For instance, when a couple returns from their honeymoon are they ready to take care of their post-wedding photographic needs immediately? Or do they need to write a whole lot of thank you cards? How long will it take them to pick their images? How much time will you allow them to decide on their images? By letting them pick their images you are actually allowing the perceived value of your work to diminish day-by-day. The importance of the album goes down along with opportunities for print sales. Therefore, by providing image selection as a service, you will have the album designed by the time they return from their honeymoon and delivered before they finish their thank you cards.

As a professional photographer you provide the best possible customer experience backed with great services and products in order to ensure repeat business. If they pick their images, how stressful will all this be for you as the photographer and for your client? Is your client going to abide by your rules and regulations to must have and additional images? Forget about all this nonsense affecting your business’s growth. Make the overall album experience easier on you and your client by selecting the images as a value added service. The key to true profitability is efficiency, higher quality products and services, decreased waste, well managed operations, increased perceived value and increased client satisfaction levels.

By providing album image selection as a service, you heighten your service value and prestige, lead to true profitability, take the stress out of image selection, gain back your marketing piece, wow clients and their friends and you will have a great time while doing so, especially since you did not have to retouch 200 images for the album! Next time we will be talking about the relationship between image selection and album design.

Jay Michael Stevens
Forbeyon's Customer Care Manager
Forbeyon is the photographer's sole album destination
Find us at:
website: www.forbeyon.com
twitter: http://twitter.com/Forbeyon
facebook: http://www.facebook.com/pages/Forbeyon-Inc/92723162750

It’s not a matter of if, but when.  There is never a good time for your hard drive to fail, especially your primary drive that you store all your weddings on.

That’s what happened to me last week, and I didn’t lose one image.

A back up system is a must when you are a wedding photographer.  The images you create can never be recreated.  I truly feel the images I create are worth so much more than I charge for them.  So it is very important to have a rock solid backup plan.

I’d like to share with you the structure of my back up system before the crash, and how I have now changed my system after the crash.

First, we’re going to refer to this crash as “The Big Crash of 09”.  It was quite scary when it happened.  All of the sudden my hard drive that I store all of my wedding images on would not mount.  Even after transferring the hard drive to all the different computers in the studio, it still would not mount.  And after a call to tech support, it was quickly determined that the drive had failed.

My network of computers are all Apple, and Apple has a backup system called Time Machine which backs up all new information every hour on the hour.  It really gives you a nice warm and fuzzy feeling.  But when it comes time to retrieve that information, you have doubts as to how well the software has been working.  You begin to question if the software has been working at all.

With each wedding I photograph, I make a back up of all the images I have created to DVD.  I then edit those images down to the ones I want my customers to see, and then I back up those images to DVD.  But how do you know that you have backed everything up?  Even though my routine is very strict, you always have a nagging feeling that you may have missed something.

I was lucky this time, and everything had been saved using Time Machine onto a very large eight terabyte external drive called a Drobo.

Before the recession started, I had one person working with me in the studio, and because of this fact I had all of the studio images stored on a server for central access.  But now that I am working by myself, I find that I really am no longer in need of a server, so I have now changed my backup system, which has added one more layer of redundancy.

Attached to my primary workstation, I have now added two external one terabyte drives, and one eight terabyte Drobo.  Inside the workstation are two 500 gig drives.

So, now when I bring my exposed cards in from a wedding my routine works like this.  First, I download the images to one of the external one terabyte drives.  I then back up the raw captures onto DVD.  The second external one terabyte dive is my back up drive, and is an exact mirror of the first external one terabyte drive.  I accomplish this mirror using Carbon Copy Cloner.

As I have said, there are two internal drives as well.  One is my startup drive, and the second is a mirror of the startup drive, again using Carbon Copy Cloner.  This way, if the startup drive fails, I can still operate the computer and album production can continue while I wait for a replacement drive to be installed.

All four of these drives, the two internal 500 gig drives, and the two external one terabyte drives are all backed up ever hour onto the eight terabyte Drobo.

This then is the most solid backup system I have ever created for myself.  A double layer of redundancy.

Aric C. Hoek BFA, CPP, Author
PPBF Administrator
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Houston Wedding Photographer, Aric Hoek

Whose Pond Is It Anyway?

Writen by: Scott Villalobos

In the wedding and portrait photography business, sooner rather then later you are going to have to ask yourself this question, “Why am I competing with Uncle Bob?” Perhaps the real question we need to ask ourselves is, “Why am I attracting people that would rather hire uncle Bob as opposed to me?”

In the words of wedding photojournalist great, Denis Reggie, “If your fishing in a pond with little fish in it, don’t be surprised if all you catch is little fish. If you want to catch big fish, fish in the pond that has the big fish. This often means changing ponds.”

Many people just starting out get stuck in this exact situation. They charged low, low prices to attract business and build their portfolios. Then the brides friends start calling wanting the same deal their friend got one or even two years later. The problem is now your more confident, have gained experience, have a decent portfolio, and you’ve finally figured out that you weren’t making any money so you decided to raise your prices. That’s great, but is your clientele willing to pay the extra? Not if you haven’t gotten new clientele and I’m not talking about new faces but different clientele. So as Denis says, “It’s time to move to a new pond.”

If you are just starting out how can you gain valuable experience without getting stuck in the low-end market? There are many ways to gain experience and build your portfolio without having to slit your wrist for your clients.

One of the best ways is to learn by proxy. This means working for other photographers either as an assistant and working your way into a second shooter roll, or if you’ve already cut your teeth on a few weddings and want to shoot your own, look for a studio that uses associates. No you’re not going to get rich this way, but you will gain experience without having all the responsibility of being in business for yourself. You will also be able to create relationships with other vendors. Why is this important? Because other vendors may be able to help you drop your lures in the big pond, so treat them well, they are like fish finders.

One thing that I’ve noticed in the last three or four years is that many people think they can follow in the steps of the Bella Pictures of the world. The business model is volume driven and nationwide service. This means they use alot of local photographers especially in the bigger cities. While there is a market for this type of service, there is an even greater opportunity for new photographers to gain experience and knowledge of the industry by going to work for one of them. However, this can also be a double edged sword as you may find them to be your greatest competition in later years, and these guys work cheap and create albums cheap. But if you think you can handle your own weddings and want to perfect your style and technical savvy this might be the way to go. You won’t get rich, you may not even make enough to pay the rent, but you can make a name for yourself and if your good get referrals for future jobs.

But let’s look at the problem. You keep hearing that your competing for business with either a family member, a photography student or a relative who is an avid enthusiast. What do you do then?

The answer is not necessarily saying that I’m a pro-photographer with years of experience. I was at the Bridal Extravaganza back in July and one of the best photographers in Houston ($10K+) came up to me and said, “There sure is alot of great photography here.” Many of these photographers are in their first couple of years in the business and the truth is they were darn good at their craft. There are alot of uncle Bob’s that are also darn good at their craft even though they are not professionals. How will you convince a bride and groom or even worse, the brides mother to lay down 3 to 7K with you?

To answer this question you need to know that being a professional means alot more then charging to photograph wedding or portraits or whatever. It means being a businessperson, a marketer, customer service oriented and good with people. If your not good with people you won’t get very far in this business. People have to like you. When people can make a connection with you they will be drawn to you and your services. You have to give the customer a professional experience. You need to show professional products in a professional way. You need to have a polished presentation & pricelist. You need to offer products that stand out. You need to let your customers know that you are not just a shoot and dump photographer, but that you actually care about them and their finished products. (I’ll get more into detail about this aspect in a later post.)

Ultimately if your choosing to compete with uncle Bob you will find that your not going to get anywhere fast. On the other hand, if you choose to compete with professionals, be a professional. However you choose to do it, if your starting from scratch and you find that your greatest competition is a guy named uncle Bob, you may consider changing ponds.

Well, I am so excited right now!  The Pro Photo Business Forum went live yesterday, and I’m just on cloud nine.  At least the forum has gone live.  My fabulous web designer, Leanne, has been working very hard at converting my design instructions into a reality, and I’m so pleased with the results.

Today I wanted to share with you an idea that can last your entire career as a photographer.  If you are just starting out as a wedding or portrait photographer, I would like to suggest that you join a few professional photographic organizations.

As a wedding photographer, you should really attempt to find a local guild of professional photographers.  Most major metropolises will have one.  One of the main benefits of joining a local professional group is the fact that you will create resources that you can fall back on if you are ever unable to make it to a contracted wedding.

If it is the morning of a wedding and you wake up with a 102 fever, or something worse, it may be impossible for you to make it to the wedding.  But, if you have joined a local group of professional photographers, then you can contact the director of membership and have him/her send out a blast email to the entire group asking for emergency help.

Now, let me also say that you really need to have an “inner circle” as well.  This group would be the group of photographers that you would refer business to if you yourself were unable to photograph an event due to unavailability.  Your “inner circle”  should always be your first call in the case of an emergency.  Your professional organization is your fall back position.

Happy shooting.

As a wedding photographer, one of my most popular products that I sell is my time. What do you do when you are at an event, contracted for a start and end time of your services, your time runs out but the event isn’t over?

I photograph a clock. In this case, my iPhone.

Photographing a clock is proof that after that particular shot you were shooting on overtime for your clients and you can charge accordingly.

I never approach a client during an event to let them know that their time has run out, I simply ask if there are any additional images they would like me to create before I go. If you do not have the opportunity to talk to your clients, then you have a choice. You can leave as contracted, or you can stay and continue shooting.

If you stay and continue shooting then you give yourself opportunity for additional sales. You can show your clients the additional images, and perhaps they will want to purchase them. Your clients may also want to only purchase a portion of your extra images. My policy is to sell the first image equivalent to the amount of overtime I worked, and the rest are free.

For many wedding photographers, selling parent albums can be a difficult task. Most customers today are satisfied with an online gallery and a DVD of their wedding day images. This makes the sale of a wedding album a luxury product on top of another luxury product. The sale of a parent album is then a sale of a luxury product, on top of a luxury product, on top of a luxury product.

As a wedding photographer, one of your jobs in selling your services is to continually suggest the sale of your products until you hear the word no. More often than not, the offering of a parent album is where you will hit the “No” barrier.

Appeal to the couple. Suggest that the purchase of a parent album for both sets of parents would be a great way to say, “Thanks for everything.” Offer the sale of the second parent album at a slight discount from the first.

Wedding photographers that have a physical sales room have an advantage. When the wedding is over and you have processed the client’s images, offer to show the results as a slide show at your studio, making sure to have both sets of parents attend. Have sample parent albums in clear view next to the slide show and sitting in front of the parents as they sit to view the slide show.

Making sure to acquire the physical and email addresses for both sets of parents at the time your clients reserve your services is essential to selling parent albums. If your clients have purchased an online gallery of their wedding day images, make sure to include a time sensitive discount for the purchase of a parent album when emailing the password to access their private online gallery. More than likely you will fail to make the sale if you email this time sensitive discount to the couple and not to the parents directly. Do not give up. Deliver the time sensitive discount again when mailing the parent DVDs directly to the parents.

You must be able to calculate the efficiency of your advertising efforts. When wedding photographers say their advertising is working, they generally just know that they are receiving calls and booking weddings. You must know more than this.

You must know if your marketing is efficient or not. The best way to give yourself the answer to this question is through the use of statistics. As a business owner that wants to succeed, you have a responsibility to track the statistics of your business. Through marketing you begin to attract individuals to your business. These individuals are inquiries, and you must ask each inquiry one basic question in order to create the statistics you need:

How did you hear about us?

Keep track of the following after your initial contact with your inquiry:

1. How many of your inquiries did you convert into consultations?
2. How many of these consultations did you convert into paying customers?
3. How many of your paying customers have you converted into repeat customers?

The answers to these questions will show you where you are the least efficient. If you see that you are only converting 10% of the inquiries you receive into consultations and 90% of the consultations you have are converted into paying customers, you know you must change the language used when answering your phone or replying to people inquiring about your services via email.

Tracking each and every inquiry will also tell you where your paid advertising is failing or succeeding. You do not need to focus on the ads that are doing the best until you have addressed the ones that are doing the worst.

You should be able to find out the “cost per lead” for each of the ads you have purchased. For example, if you paid $1000 for an ad somewhere and you received 10 phone calls from that ad, your cost per lead is $100. Think of it this way, when that phone rings, you are spending $100.

Being able to find your cost per lead for each of your paid ads is essential to becoming more efficient. This information will allow you to make educated decisions when the contracts for your ads expire. You will know which ads to keep and which to drop. You may decide to change the language in one ad to see if you can create different results. You may decide to take the money from one ad and use it to increase the size of another ad that is working better. If you do not have a system in place allowing you to track your cost per lead, you are just shooting in the dark, wasting your money and time. That is inefficient.

This next point is important. If you do decide to change an element in your weakest advertisement, make sure you only change one thing at a time. In the long run, this will give you clearer understanding as to whether or not the changes you have made are working. If you change too much all at once, you have no idea what specific alteration created the change, good or bad, and it will be harder for you to repeat the action in the future.